Privacy Policy

- Contact information : When you create an account or use our services, we collect personal information such as your name, e-mail address, telephone number and payment information needed to process transactions.

- Demographic data : We may collect demographic information such as your age, gender, profession and geographical location.

- Navigation data : We collect information relating to your interaction with our website, such as the pages visited, the duration of visits, the clicks made, and navigation paths.

- Technical data : We record technical data such as your IP address, browser type, operating system and language settings to optimise site performance and provide you with a smooth experience.

- Content of communications : When you communicate with us or with other users via our platform, we collect and store the content of these communications, including messages, e-mails and interactions.

- Client support : We collect information exchanged during your interactions with our customer service to improve our support and respond effectively to your questions and concerns.

- Use of cookies : We use cookies and similar technologies to collect information about your use of our site, personalise your experience, analyse site usage and deliver targeted advertising.

- Cookies management : You can control and manage the use of cookies via your browser settings. You can also choose to deactivate certain cookies, although this may affect certain functions of the site.

- Personalisation : We use the information collected to personalise your experience on our site, recommend products or services that interest you, and tailor our offers to your preferences.

- Communication : We use your information to send you notifications about updates to our services, promotions, and special offers. We may also contact you to inform you of important changes to our services.

- Trend monitoring : We aggregate and anonymise user data to analyse usage trends, evaluate the effectiveness of our marketing campaigns and continually improve our services.

- Product development : Anonymised information may be used for the development of new products, services or functionalities, as well as for research and the continuous improvement of our offering.

- Regulatory obligations : We use your information to comply with legal and regulatory obligations, to respond to requests from the competent authorities and to ensure compliance with the legislation in force.

- Rights protection : We use information to protect our legal rights, resolve disputes and ensure compliance with our general conditions of use and policies.

- Third-party suppliers : We share your information with third-party service providers who assist us in operating our site, processing payments, providing customer support and carrying out analyses.

- Contractual obligations : Service providers are contractually bound to protect your personal information and to use it only for the purposes of providing services for Monrezo.

- Responding to legal queries : We may also disclose your information to protect our rights, our safety or that of others, in particular in the event of attempted fraud or other illegal behaviour.

- Protection against abuse : We may also disclose your information to protect our rights, our safety or that of others, in particular in the event of attempted fraud or other illegal behaviour.

- Transfer during transactions : In the event of a merger, acquisition or sale of all or part of our assets, your personal information may be transferred to the new entities or parties involved in the transaction.

- Notification of changes : We will notify you by e-mail and/or by prominent notice on our website of any changes in the ownership or use of your personal information.

- Protection of information : We implement technical, administrative and physical security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. This includes the use of encryption for sensitive data and firewalls to protect our systems.

- Audit and monitoring : We carry out regular security audits and monitor our systems to detect and prevent potential vulnerabilities and security incidents.

- Residual risks : Although we take appropriate security measures, no method of transmission over the Internet or of electronic storage is completely secure. We cannot guarantee the absolute security of personal information.

- Notification of violation : In the event of a data security breach, we will inform you in accordance with the applicable laws and take measures to minimise the potential risks to your information.

- Access rights : You have the right to access your personal information held by us, to correct it if it is inaccurate or incomplete, and to request its deletion subject to legal and contractual requirements.

- Changing preferences : You can change your communication and information management preferences via your account settings or by contacting us directly.

- Marketing communications : You can opt out of receiving marketing communications by following the unsubscribe instructions in each email or by changing your preferences in your account settings.

- Cookie management : You can manage cookies and similar technologies via your browser settings, although deactivating certain cookies may affect the functionality of the site.

- Limitation and portability : : Depending on the applicable laws, you may have additional rights, including the right to request the restriction of the processing of your data, the portability of your information, or to object to certain processing. To exercise these rights, please contact us at the address below.

- Complaints to the authorities : : You also have the right to lodge a complaint with the competent data protection authority if you believe that your data protection rights have been violated.

- Age limits : Our services are not intended for children under the age of 18. We do not intentionally collect personal information from children under the age of 18.

- Control measures : We implement measures to verify the age of users and prevent the collection of information from unauthorised children.

- Revisions : We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy on our website.

- Notification of changes : We will inform you of important changes by e-mail and/or by means of a visible notice on our website before the changes take effect. We encourage you to visit this page regularly to stay informed of any updates.